Privacy Policy & Cookies

At Capulette, we place special emphasis on protecting your personal data.

This policy explains what data is collected when you use www.capulette.com, why it is used, and what your rights are.

 

1. DATA CONTROLLER

The data controller for your personal data is CAPULETTE, a single-member simplified joint-stock company, whose legal information is available on the Legal Notice page of the Website.

If you have any questions regarding your personal data, please contact us at hello@capulette.com.

 

2. DATA COLLECTED

Depending on how you use the Site, we may collect, among other things:

  • your first and last name;

  • your email address and phone number;

  • your shipping and billing addresses;

  • information regarding your orders;

  • communications with our customer service department;

  • certain data related to your browsing activity on the Site.

The banking information used during payment is processed securely by our payment service providers and is not stored by Capulette.

 

3. USE OF YOUR DATA

Your personal data is used, in particular, to:

  • process and ship your orders;

  • manage payments, returns, exchanges, and refunds;

  • respond to your requests;

  • ensure the proper functioning and security of the Site;

  • to send you marketing communications when you have given your consent or when applicable regulations permit us to do so;

  • to improve our services and measure the use of the Site.

 

4. RECIPIENTS OF YOUR DATA

Your data may be shared with service providers necessary for the operation of Capulette, including those involved in payment processing, delivery, website hosting, order management, sending communications, and website analytics.

These service providers have access only to the data necessary to perform their services.

 

5. DATA RETENTION

Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal obligations.

Data related to your orders may be retained, in particular, for as long as necessary to manage our business relationship and comply with our legal obligations.

 

6. YOUR RIGHTS

In accordance with applicable regulations, you have the right to access, correct, delete, and restrict the processing of your data, as well as—where applicable—the right to object to the processing of your data and the right to data portability.

When processing is based on your consent, you may withdraw your consent at any time.

To exercise your rights, you can contact us at hello@capulette.com.

You may also file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL).

 

7. COOKIES

The Site uses cookies that are necessary for its operation, as well as—subject to your consent where required—cookies that are used, among other things, to track the Site’s traffic and measure the effectiveness of our marketing and advertising campaigns.

During your first visit, you can accept or decline cookies that require your consent.

If you have any questions about the use of cookies, please contact us at hello@capulette.com.

 

8. POLICY CHANGES

Capulette may need to amend this Privacy and Cookies Policy to reflect changes to its services or applicable regulations.

The current version is the one published on the Website.